Terms and Conditions
Last updated 10th November 2025
By visiting and using this website, leoniequayle.com (website), and/or by engaging with us for any of our products, services, or programs delivered either online or in-person, you agree that you have read, understood, and agree to be bound by these Terms and Conditions of Use by Tov Collective Pty Ltd trading as Leonie Quayle (we, us or our).
Please read these terms carefully. We will alert you to any changes to these Terms and Conditions by changing the “last updated” date at the top of this page. Any changes become effective immediately upon publication on our Website, and you waive specific notice of any changes by continuing to use and access our Website, products, or services.
We encourage you to review these Terms periodically, including when you use our Website for any purpose or engage with us on social media, or when you purchase our products or services. You are deemed to have accepted any changes to the revised Terms by your continued use of our Website, products, or services after the revised Terms and Conditions are posted.
GENERAL TERMS
This website is owned and operated by Tov Collective Pty Ltd trading as Leonie Quayle (ABN 31 686 206 833), a company registered in the State of Victoria. Our business address is 101/2 Alexander St Seddon VIC 3011 Australia.
You must be at least sixteen (16) years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety of your individual use of the website.
INTELLECTUAL PROPERTY
All text, logos, photos, images, videos, designs and/or graphics are owned by and property of Tov Collective Pty Ltd, or the properly attributed party. Our intellectual property is protected by law and any modification, reproduction or unauthorized use of any materials found on this site constitutes infringement and may be prosecuted to the fullest extent permissible should we choose to do so.
You may view, download, print, email and use materials from this website for personal, non-commercial purposes only.
You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.
Use of materials provided under accreditation or licence with a third party, such as TBRI® Caregiver Training or Chalmers proprietary material used as part of the Chalmers Ambassador Program, remain subject to the intellectual property and usage terms of those licensors. Such materials are used within the scope of our authorised use and in accordance with any applicable licensor terms. Use of such materials does not confer any rights of ownership or sublicensing to you or any third party.
YOUR COMMUNICATIONS
If you submit, comment or post any communications or materials (such as photos, videos or written content) to this website through our contact or request forms, blog, blog comments, newsletter sign up or other related pages, or directly to our phones, mailing address, or email address, you represent and warrant that you are at least 16 years old and you are the owner of or have permission to share such materials. Such communications are not held privileged or confidential and may be subject to viewing and distribution by third parties. For more information on when and how we store and use your communications or any data provided by you, please refer to our Privacy Policy.
We, in our discretion, may delete or modify, in whole or part, any post, comment or submission to this website.
We own any and all communications displayed on our website, emails or other media as allowed by Australian law. We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business.
You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.
Please choose carefully any material or communications you upload to, submit to, or embed on this website. Any material you post on this website becomes public. You are responsible for your material and for any liability that may result from the material you post on this website. You participate, comment, and post material on this website at your own risk. Any communication by you on this website, whether by leaving a comment or participating in a discussion, chat bot, contact submission form or other interactive service, must be respectful. You may not communicate or submit any content or material that is abusive, vulgar, threatening, harassing, knowingly false, defamatory or obscene or otherwise in violation of any law or the rights of others.
VISITOR BEHAVIOUR ON OUR WEBSITE
The following behaviour is strictly forbidden: causing damage to this website; using this website for any unlawful, illegal, fraudulent or harmful purpose or activity; using this website to copy, store, host, transmit, send, use, publish or distribute any spyware, virus, worm, Trojan horse, keystroke logger or other malicious software; using this website to transmit, send or deliver unsolicited communications or for other marketing or advertising purposes; systematically or automatically collecting data from this website; or sharing private and proprietary information from online courses with anyone else.
DISCLAIMERS AND LIMITATION OF LIABILITY
All content provided on this website, through our courses, or in related communications is for general informational and educational purposes only. It is not intended as professional advice and should not be relied on as a substitute for legal, medical, psychological, or financial consultation. We encourage you to seek support from qualified professionals relevant to your individual circumstances.
While we may reference real-life scenarios, outcomes, or third-party content, we do not guarantee the accuracy, completeness, or reliability of these references or of any materials provided. Any reliance you place on such information is strictly at your own risk. We do not guarantee any particular outcomes, results, or changes from participation in our services, programs, or training.
Where services are delivered online, you acknowledge that you are responsible for your own environment, equipment, technology, and internet connection. We are not liable for any injury, loss, damage, or disruption arising from your use of your own equipment, workspace, or internet services during online delivery.
This website and our materials are updated periodically; however, we make no guarantees that all information is current, complete, or free from errors or omissions at any given time. If you spot something incorrect or outdated, we welcome you to let us know at [email protected].
You agree to indemnify and hold harmless Tov Collective Pty Ltd, its representatives, and associated parties from any direct or indirect loss, damage, or liability arising from your use of this website, services, or participation in any related in-person event or service, including those hosted or facilitated in partnership with third parties. This indemnity applies to the fullest extent permitted by law and survives termination of your use of the website or completion of Services. Your participation in any such activity is voluntary and undertaken at your own risk.
LINKS TO THIRD-PARTY PRODUCTS, SERVICES, OR SITES
Any links to third-party products, services, or sites are subject to separate terms and conditions. We are not responsible for, or liable for, any content on or actions taken by such third-party companies or websites. It is your responsibility to fully research third parties before entering into any transaction or relationship with them.
THIRD-PARTY AND IN-PERSON EVENTS
From time to time, our programs, training, or events may be delivered in partnership with, or hosted by, third-party organisations such as churches, not-for-profits, or community groups. While we may be involved in content delivery or facilitation, we are not responsible for the policies, conduct, environments, or arrangements of those hosting organisations.
You acknowledge that your participation in any in-person event, including those co-hosted or arranged in connection with our services, is voluntary and undertaken at your own risk. We disclaim all liability for any injury, loss, or damage incurred in connection with such events, except where required by law.
Where an event, workshop, or training session is held at a venue arranged, owned, or controlled by a third party, responsibility for the safety, suitability, accessibility, and insurance coverage of that venue rests with the host organisation. We are not responsible for any loss, injury, or damage arising from the condition, safety, or operation of any third-party venue.
From time to time, we may deliver workshops or training as a certified Chalmers Ambassador (The Chalmers Center for Economic Development) or TBRI® Practitioner (Karyn Purvis Institute of Child Development). In these instances, while contracts, delivery, and invoicing are managed by us, ownership and usage of any licensed materials is guided by the relevant licences and agreements in place with the applicable licencing bodies.
NO WARRANTY
All information, products, and services on this website are provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted access, freedom from defects, or that the site or server is free of viruses or harmful components.
To the fullest extent permitted by law, we disclaim any liability for direct, indirect, incidental, or consequential damages resulting from your use of this website or any related services or products.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded or restricted.
TERMINATION
If at any time we feel you have failed to comply with these Terms and Conditions, we may refuse access to this website, in whole or part, and any related communications as we deem appropriate. It is within our sole discretion to allow any user’s access of our website, and we may revoke this access at any time without notice.
SEVERABILITY
If any part of these Terms, Conditions and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
LAW AND JURISDICTION
These Terms, Conditions and Privacy Policy are governed by and construed in accordance with Australian law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Victoria, Australia.
REFUNDS
Due to the nature of our offerings, different refund terms apply to products and services:
Digital Products and Online Courses: All digital products and online courses are non-refundable once purchased, due to the immediate access provided.
In-Person Services (Training, Workshops, Consulting): Refunds are not generally provided for in-person services unless we fail to deliver the agreed services. If you wish to reschedule or cancel a booking, our cancellation and rescheduling policy (outlined in the Client Services Agreement or Proposal) will apply.
Exceptional Circumstances: We may consider refund requests on a case-by-case basis at our sole discretion. Any agreed refunds will be confirmed by both parties in writing.
Nothing in this clause is intended to limit your rights under Australian Consumer Law.
ENTIRE AGREEMENT
The information contained herein constitutes the entire agreement between site users and Tov Collective Pty Ltd relating to the use of this website.
CONTACT INFORMATION
If you require more information or have any questions or concerns about these Terms and Conditions, you can contact:
Email: [email protected]
Address: 101/2 Alexander St Seddon VIC 3011
