Privacy Policy
Last updated 28th April 2025
By visiting and using this website leoniequayle.com (website), owned and operated by Tov Collective Pty Ltd trading as Leonie Quayle (ABN 31 686 206 833) (we, us or our), you agree to the following Privacy Policy.
We respect your privacy and ask you to read this Privacy Policy carefully. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our products or services (whether provided online or in-person), or engage with us on social media, as well as your rights regarding the information we collect.
We will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. We encourage you to review these terms and Privacy Policy periodically. Any changes become effective immediately upon publication on our website and you are deemed to have accepted any changes to any revised Privacy Policy by your continuing to use and access our website after the revised Privacy Policy is posted.
INFORMATION THAT WE COLLECT
We collect a variety of information from you when you visit our website, make purchases, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third party processors as needed for our legitimate business interests.
The information we collect may include:
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
The kind of Personal Information that we collect from you will depend on how you use the website and may include your name, email address, telephone number, mailing address, or demographic data such as your age or gender.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We generally don’t collect Sensitive Information, but when we do, it will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
Usage Data: Usage data is information that our servers may automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view.
Financial Data: Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return or exchange products or services from our website. Most financial data is transferred to our payment processor, Stripe, and you should review their Privacy Policy to determine how they use, disclose and protect your financial data. Stripe’s Privacy Policy can be found here: https://stripe.com/privacy (accessed 28th April 2025).
Other data: If, on occasion, you give us additional data, for example by participating in a survey, you will be prompted for this information and it will be clear that you are offering this kind of information.
You consent to giving us your information by providing it to us voluntarily on our website, when you register with or make purchases, or participate in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.
HOW WE USE YOUR INFORMATION
Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our business and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. In many instances, it will be necessary for us to transmit your information to a third party processor, as we do not have the capability to perform these functions. For example, when Stripe takes your payment information, they are a third party processor. They process your payment and remit the funds to us. However, we may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, and our need to conduct our legitimate business interests.
Specifically, we may use the information and data to create and administer your account; deliver products and services purchased; correspond with you; process payments; send you updates about our business, website, product and service offerings; contact you about new offerings that we think you will be interested in; interact with you via social media; deliver targeted advertising; request feedback from you; resolve disputes; assist law enforcement as necessary; prevent fraudulent activity on our website; and analyse trends to improve our website and offerings.
We will only use your Personal Information for the purpose of sending direct marketing material where we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. Direct marketing material will include a means by which you can request not to receive further communications of this nature, such as an unsubscribe link. You can manage your marketing preferences by contacting us using the details provided at the bottom of this policy. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.
WHY WE DISCLOSE YOUR INFORMATION
We may share your information with third parties in certain situations as needed to serve our legitimate business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, protecting the security of our company and website, and marketing goods and services.
Third Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery and customer service.
Our main providers include:
Stripe: Most financial data is transferred to our payment processor, Stripe, and you should review their Privacy Policy to determine how they use, disclose and protect your financial data. Stripe’s Privacy Policy can be found here: https://stripe.com/privacy (accessed 28th April 2025).
Kajabi: We use Kajabi for building and hosting our website and online courses and managing email communications. You can find more information in their Privacy Notice (accessed 4th February 2025).
Microsoft: We use Microsoft products and services (such as OneDrive and Microsoft 365) provided by Microsoft Corporation, to store and manage data that may include personal information. For more information, see their Privacy Statement (accessed 17th April 2025).
By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.
To Protect Our Business: We may use your information to protect our business, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
Interaction with others: If you interact with others on our website, such as participating in a group online course or group chat, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our website, such as prior comments or posts.
Online postings: When you post online, your posts may be viewed by others, and we may distribute your comments outside the website.
External Links: Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own web page, we do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.
COOKIES AND TRACKING TECHNOLOGIES
Cookies are small pieces of data that websites send to your browser. We may collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, it is not possible to identify you personally from our use of cookies.
Most browsers are set to accept cookies by default. In addition, when you first encounter our website, you will be asked to agree to the use of cookies. Cookies can be managed and disabled through your browser settings. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.
We use different types of cookies including essential cookies for website functionality. We may also use analytical cookies to improve user experience, and marketing cookies that may be set by third parties. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
This website is hosted on Kajabi. You can find more information about cookies they use in their Cookies Notice and Privacy Notice accessible at https://legal.kajabi.com/ (accessed 4th February 2025).
Our website may use Google reCAPTHCA for security purposes, to distinguish real users from bots. You can find more information about Google reCAPTCHA Terms of Services at policies.google.com/terms and Privacy Policy at policies.google.com/privacy (accessed 4th February 2025).
WEBSITE ANALYTICS
We may partner with third party analytic companies, including Google Analytics. The analytic companies may also use cookies or other tracking technologies to analyze visitors’ use of our website to determine the popularity of the content, and better understand online activity. You should review their Privacy Policy and contact them directly if you have questions.
OVERSEAS TRANSFER
Some of the third-party service providers we use are located outside of Australia, including in the United States. As a result, your personal information may be stored or processed in countries that may not have the same privacy protections as Australia. We take reasonable steps to ensure that any overseas recipients handle your personal information in a way that is consistent with Australian privacy law, however, we cannot guarantee that any overseas recipient will comply with Australian privacy laws, and by providing your personal information, you acknowledge and consent to this risk.
GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
CHILDREN
This website is not designed for use by children under age 16, and we do not knowingly solicit personal data from anyone under age 16. If you are under age 16, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 16, please contact us so that we may delete that data.
YOUR RIGHTS
You have certain rights with respect to your personal data, as outlined below. We may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.
Update Account Information: You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at [email protected]
Confirm Personal Data and Its Use: You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.
Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website or services.
Delete All Data: You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.
COMPLAINTS
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
SECURITY, ACCESS and RETENTION
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. However, we cannot guarantee complete security of any information you transmit to us. By consenting to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.
The Australian Privacy Principles:
- permit you to obtain access to the Personal Information we hold about you in certain circumstances; and
- allow you to correct inaccurate Personal Information subject to certain exceptions.
Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this policy.
We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it.
You may request that we delete your data at any time. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly.
The terms of the Privacy Policy together with the Terms and Conditions, the information contained herein constitutes the entire agreement between site users and our company relating to the use of this website.
In the case of a dispute regarding this policy, Australian law governs the use of this website.
If you have any queries you can contact us through:
Email: [email protected]
Address: 101/2 Alexander St Seddon VIC 3011
